FAQ's
Frequently Asked Questions
Pre-Summit & Registration
Can I attend the Summit as a non-member?
Attendance at the Summit is reserved for NPHI members and our valued Partners and Summit sponsors.
When and where is the Summit taking place?
The 2027 NPHI Summit will take place April 19–21, 2027, at the JW Marriott Austin, located in the heart of downtown Austin, Texas.
JW Marriott Austin
110 East 2nd Street
Austin, TX 78701
Where do I find the unlock code to register?
You can find it in our weekly emails (Member Weekly) or on the dashboard of the Member Portal by clicking here.
Do I need to purchase everything in one go?
No. You do not need to purchase everything at once. You can come back at any time to register for the Celebration Dinner, Continuing Education, and Pre-Summit events.
To receive the 10% discount for 5+ registrations, all five or more attendees must be registered at the same time. You do not need to know the names of every attendee when you register. You can simply enter “Person 1,” “Person 2,” and so on, and we will collect the final attendee names at a later date.
What time should I arrive on Monday, April 19?
Plan to arrive during the day so you can register and attend our Welcome Reception in the early evening.
For those attending a pre-summit session, we recommend arriving on April 18th.
What days/times should I travel?
If you are NOT attending pre-summit events, we recommend arriving during the day on April 19th. Our Welcome Reception starts at 5:30 PM that day.
We recommend leaving on the April 22nd. All programming will end at 9 PM on the 21st.
Where can I book a room in the hotel block?
The link to the discounted hotel block will be sent to you in your registration confirmation email.
What is the cost to attend?
The cost to attend the 2027 NPHI Summit depends on when you register. Register early to secure the best rate!
Fall Special: $995 — October 2–23, 2026
Early Bird: $1,095 — October 24, 2026–January 15, 2027
Regular: $1,195 — January 16–March 25, 2027
Organizations registering 5 or more attendees at the same time receive an additional 10% discount. Continuing education, Pre-Summit events, and the Summit Celebration are available separately and can be added at any time.
What is the cost to attend as a partner/sponsor?
We do not offer ticket sales for partners and sponsors, but we understand the value of including partners in our Summit and offer a variety of sponsorship opportunities.
How do I select my breakout sessions?
Details for these sessions including registration will be shared via email in February/March 2027.
Note: All registered attendees will automatically get our emails beginning February 1.
When is the last day to register?
What do I need to do after I have registered?
Once you are registered, you will start receiving updates from us leading up to the Summit. You will also gain access to the Summit app in March, where you can begin networking with fellow attendees.
The key next steps after registering are:
Book your hotel room Purchase your Celebration Evening ticket (a highlight of the Summit!) Register for breakout sessions (when they become available — included in your ticket) Reserve your spot for pre-Summit sessions and register to get CE credits for the Summit (optional)
What is the Summit cancellation policy?
Registration Cancellation & Refund Policy:
- Cancellations received on or before March 26, 2027 will receive a full refund, less a $50 non-refundable administrative fee.
- Cancellations received between March 27, 2027 and April 5, 2027 will receive a 50% refund of the registration fee.
- Cancellantions received after April 5, 2027, and no shows, are not eligible for a refund.
Pre-Summit Session Cancellation & Refund Policy: - Cancellations received on or before March 26, 2027 will receive a full refund, less non-refundable processing fees.
- Cancellations received between March 27, 2027 and April 5, 2027 will receive a 50% refund of the Pre-Summit Session registration fee.
- Cancellations received after April 5, 2027, and no shows, are not eligible for a refund.
Summit Celebration Cancellation & Refund Policy: - Cancellations received on or before April 5, 2027 will receive a full refund, less non-refundable processing fees.
- Cancellations received after April 5, 2027, and no shows, are not eligible for a refund.
Processing fees are non-refundable in all cases, regardless of cancellation date. Registrations are transferable.
Can I transfer my registration to someone else?
Yes. Summit registrations are transferable. If you need to transfer your registration to another attendee, please notify NPHI at least two weeks in advance* whenever possible. This gives our team ample time to update attendee information, prepare name badges and materials, and help ensure a smooth on-site experience.
*Two weeks’ notice is preferred but not required. We will do our best to accommodate substitutions at any time.
During Your Time in Austin
Where do I register & collect Summit materials?
Monday 19th: Summit registration is from 1-6 PM CT on the 4th level in the foyer just outside of the JW Grand Ballroom (by the escalators).
Tuesday 28th: Summit registration is from 7:15-10 AM CT in the same location as Monday.
What should I wear to the Summit?
Business casual attire is recommended for Summit sessions and activities. For evening events, attire may vary. Additional details will be shared with registered attendees ahead of the Summit.
What should I wear to the daytime Summit sessions?
Business casual attire is recommended for Summit sessions and activities. For evening events, attire may vary. Additional details will be shared with registered attendees ahead of the Summit.
What should I wear to the Summit Celebration evening?
Summit Celebration Dress Code: Celebration Chic 
Wondering what “Celebration Chic” means? Think sophisticated with a stylish edge (note: this is not a black-tie event). It’s polished, elevated, and perfect for an evening of connection and celebration. Recommendations:
For women: Cocktail dresses, chic jumpsuits, or elegant separates. A sleek silhouette, bold accessories, or a refined pop of color can add that extra touch. For men: Dress pants with a blazer, a stylish suit, or a polished button-down with personality. No need for a tux, but an elevated look is the way to go.
Need inspiration? A quick Google search for “Celebration Chic” can help—but when in doubt, dress up, not down.
Do I need to wear my badge all the time?
Yes. Please wear your Summit badge throughout the event. Your badge helps us identify registered attendees and may be required for access to sessions, meals, networking activities, and special events.
How many CEs can I get at the Summit?
CEs for the Summit sessions can be purchased as an add-on option.
IDT Team Members = $325
Physicians = $455
Exact number of CEs available TBD (approximately 13)
Where can I find the most up to date information & access event materials digitally?
The latest agenda will always be available on the Summit website and in the Whova event app. We recommend checking the digital agenda throughout the Summit for any schedule, room, or speaker updates.
How do I connect with other Summit attendees?
Networking is a major part of the Summit experience. You’ll have opportunities to connect during meals, breaks, receptions, collaborative networking sessions, and other activities throughout the event.
Don’t be afraid to introduce yourself — the Summit is designed to bring our community together, exchange ideas, and build new relationships.
You’ll also be able to connect via the Summit app. Registered attendees can access the app from early March onwards. You can download the app by clicking the app in our menu and following the instructions.
Are mats provided for Rooftop Yoga?
Yes – NPHI will supply a limited number of mats for attendees. Please let us know if you’re interested in attending the session to help us plan.
What happens if I lose something during the Summit?
For our 2027 Summit, lost and found is managed by the JW Marriott.
The NPHI team conducts sweeps of all meeting spaces at the beginning and end of each day to help ensure personal belongings are not left behind.
Please do not leave any materials or personal items in the main ballroom overnight, including notepads or other conference materials, as tables will be cleared and reset each evening.
Can you accomodate my dietary restrictions or food allergies?
We will make every effort to accommodate dietary restrictions and food allergies that are provided to NPHI in advance. Please be sure to include this information when registering for the Summit.
Will photographs & videos be taken during the Summit?
Yes. NPHI has a professional photographer and videographer on site throughout the Summit to capture content for promotional and archival purposes.
Throughout the Summit, you are welcome to ask our photographer to capture photos of you and your team for possible inclusion in NPHI materials.
Our Summit Celebration also features a red-carpet photo experience, giving you and your team an opportunity to pose for official Summit photos. These photos will be made available to attendees following the Summit.
NPHI’s Photography & Videography Policy:
By attending the NPHI Summit, you acknowledge and agree that photographs and/or video recordings may be taken during the event for promotional, archival, and documentation purposes.
By participating, you grant NPHI permission to use your image, likeness, and voice in event-related materials, including but not limited to marketing materials, social media, and future Summit promotions.
If you prefer not to be photographed or recorded, please notify an event staff member upon arrival. For questions, please contact: media@nphihealth.org.
Who should I contact if I have an issue during the Summit?
The NPHI team is here to help! Staff members will be available throughout the Summit, and you can always stop by the registration area/information desk if you have a question or need assistance.
If it’s an emergency, dial 911.
What accesibility accomodations are available?
NPHI is committed to making the Summit accessible and welcoming for all attendees. If you require an accommodation, please let us know in advance so our team can work with you and the JW Marriott to support your needs.
