Sally Shashviashvili is the Administrative Coordinator at NPHI, where she plays a key role in supporting membership operations, internal communications, and executive scheduling. She also serves as a vital support to NPHI’s leadership team, managing a broad range of administrative and strategic communications tasks.
Sally is a dynamic and results-driven professional with over 8 years of progressive experience in member relationship management, project leadership, and team development. She holds an MBA and has built a strong track record of delivering measurable outcomes across financial services and member-focused organizations.
Throughout her career, Sally has demonstrated a strategic mindset and a passion for enhancing operational efficiency, streamlining processes, and fostering high-performing teams. Her ability to cultivate lasting relationships with members and stakeholders has consistently contributed to increased engagement, retention, and customer satisfaction.
Sally’s leadership style is rooted in collaboration, accountability, and continuous improvement. She excels in cross-functional project management, guiding initiatives from concept to completion while aligning with organizational goals and regulatory standards. Her background includes successful implementation of customer-centric solutions, data-informed decision-making, and the development of scalable service delivery models.
A Certified ScrumMaster, Sally has led cross-functional teams, overseen regulatory compliance, and streamlined complex service operations. Prior to joining NPHI, she worked as a Customer Success Manager at a Financial Conduct Authority (FCA) regulated financial services firm, where she managed customer services, resolved complex complaints, and delivered team training focused on excellence in service delivery.
Originally from the charming Caucasus region of Georgia – home to the Black Sea’s stunning beaches and mountain landscapes – Sally has a lifelong passion for skiing, cycling, and swimming.
“I’m driven in my role to align strategy with execution, supporting leadership and strengthening member engagement. Every detail managed is a step toward greater impact, and that’s what motivates me every day.”